1. Refund Policy
a. We aim to provide a high level of customer satisfaction with our products. If you are not satisfied with your purchase, you may be eligible for a refund. Please read our return policy below for details.
b. To request a refund, please contact our customer support team at [email address or phone number] within [number of days] days of receiving your order.
c. Refunds will be issued to the original payment method used for the purchase.
d. In some cases, we may offer store credit or exchanges instead of refunds.
2. Returns Policy
a. You may request a return for items that meet the following criteria:
- The product is in its original, unopened packaging.
- The product is in new and unused condition.
- The return is requested within [number of days] days of receiving the order.
b. To initiate a return, please contact our customer support team at [email address or phone number] to request a return authorization.
c. Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product).
d. Once we receive your return and verify its eligibility, we will process the refund, store credit, or exchange as per your preference.
3. Non-Returnable Items
a. Some items are non-returnable, including but not limited to:
- Perishable goods (e.g., food, flowers)
- Personalized or customized items
- Digital products and downloads
4. Damaged or Defective Items
a. If you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will provide instructions on how to return the item, and you may be eligible for a refund or replacement.
5. Refund Processing Time
a. Refunds will be processed within [number of days] days after receiving the returned product.
6. Contact Information
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email address or phone number].